FAQ - Zerobyz

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please do not hesitate to contact our customer service team for assistance at support@zerobyz.com.

Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid color bleed & shrinkage. do not iron the print directly. ( if you don't follow the care instructions then the Z-shirt might lose/bleed its color. )

We usually announce our upcoming designs and collections on our official Instagram account - @_zerobyz We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.

We ship and deliver all our orders Pan-India and internationally.

All online orders are shipped from our Fulfillment Center located in Ahmedabad.

All online orders from ZEROBYZ.COM are eligible for free shipping Pan-India. International orders have an additional charge which is mentioned at the time of checkout basis the delivery address.

We ship all orders within 24 - 48 hours of receiving them, until specified with a date of shipping. Please check your spam folder in case our email was redirected there. Kindly allow us 2-5 working days for your order to be delivered. However sometimes it takes longer than usual. International orders take 5-10 working days to get delivered.

The order is shipped via a third-party courier company to ensure fast and smooth service. Most of our shipments get fulfilled by Shiprocket courier service which is the fastest domestic courier service provider. For other pincodes, our shipping aggregator makes sure to assign the strongest courier partner to ship your order at the earliest.

You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. For international orders, we use a local courier service provider and will contact you personally on the tracking number for the same. Additionally, an order confirmation message is shared with you on your registered Whatsapp number.

Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfill all orders that are confirmed.

Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination.

Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we can not refund product or shipping costs for these reasons.

We ship all orders within 24 - 48 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.

All orders once confirmed with an Order Number cannot be canceled. We will look to fulfill this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@zerobyz.com immediately with your order number and the changes to be made and the team will happily assist you.

Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@zerobyz.com immediately with your order number and the changes to be made and the team will happily assist you.

In the case of a store credit, simply use the code provided to you on email at the end of the checkout process. Store Credit can be used for purchases made online.

Please note that there is a validity of 60 Days from the date of issue on any store credits sent out. Make sure to have this utilized in this period as your store credit will expire post the timeline.

can be done through the following payment methods: Cash On Delivery, Card and UPI

We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO).

You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.

Kindly drop in an email to support@zerobyz.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.

We have an Exchange Policy of 5 days from the date of receiving the product for online orders and date of billing for store purchases. To initiate an exchange, please write to support@zerobyz.com within 5 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
the products are returned after use
the products are damaged
the products do not have all the tags

Our customer support team will reach out to you within 24 - 48 hours and will inform you to ship your order back to our Fulfillment Center. The order has to be shipped by the customer with the tracking ID sent to us on the same email thread.

The order has to be shipped by the customer with the tracking ID sent to us on the same email thread where you have requested for an exchange.

Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business day.

We do not have a return policy due to the limited quantities we produce. Hence, all orders are final and we do not provide any refunds. For more info, please drop us an email at support@zerobyz.com and the team will be happy to assist you

Yes, simply drop in an email to support@zerobyz.com and the team will facilitate a GST invoice against your order.

For custom orders, kindly drop us an email to contact@zerobyz.com and the team will reach out to you shortly.

If you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, Do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy.

Order Related - support@zerobyz.com
Exchanges - support@zerobyz.com
Connect - connect@zerobyz.com
Contact - +91 9157 257 002

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© 2024 Zerobyz. All Rights Reserved.

© 2024 Zerobyz. All Rights Reserved.